Last but not least! You have chosen a mattress retailer, discovered the mattress you want, and you feel you got a wonderful value. The mattress comes at your doorway and to your surprise, it really is not even remotely what you ordered. Not only that, but it’s received stains all more than it. You call the mattress retailer and they tell you that your mattress was out of stock and so they sent you this mattress as a substitution (without having telling you!